Frequently Asked Questions

Flight Centre

How do I use my voucher?

1. Please allow 48 hours for your voucher to be activated to proceed with your booking.

2. Contact the bookings team via email fcbincentives@flightcentre.co.za or call 011 778 1346 

3. The dedicated team will assist with your booking request

How long is my Flight Centre digital voucher valid for?

All bookings must be received by 31 July 2026 and travel completed by 31 August 2026

What is the value of my Flight Centre voucher?

Vouchers are predetermined based on tier value. 

Gold Tier: R5 500

Silver Tier: R3 000

Blue Tier: R2 000

What if my booking is more than the voucher value?

If your booking is more than the voucher value, you will be required to pay in the difference.

What if my booking is less than the voucher value?

If the booking is less than the voucher value, the remaining balance will remain on the voucher to be used at a later stage.

Marriott®

How do I use my voucher?

1.Please allow 48 hours for your voucher to be activated to proceed with your booking. 

2. Go to https:// www.proteavouchers.com 

3. Complete the “Redeem your voucher” form.

4. Apply the pin received in your reward SMS. 

5. Ensure the details captured match the details on your entry. 

How long is my Marriott® voucher valid for?

All bookings must be received by 31 July 2026 and completed by 31 August 2026

What is the value of my Marriott® voucher?

Vouchers are predetermined based on tier value. 

Gold Tier: R4 500

Silver Tier: R3 000

Blue Tier: R2 000

What if my booking is more than the voucher value?

If your booking is more than the voucher value, you will be required to pay in the difference.

What if my booking is less than the voucher value?

This is a single use voucher, if the full value is not used the balance will be forfeited.

TFG

How do I use my Gift Card?

1. Go to www.bash.com (TFG's new shopping site) 

2. Sign-in or create a TFG/Bash Account 

3. Choose the item you would like to purchase.

4. Go to your cart and select checkout.

5. Do not enter your gift card in the "Have a code?" section.

6. On the checkout, select "3. Payment.

7. Select Gift Card. 

8. Enter your Gift Card Number. 

9. Select "Apply".

10. All set! Select "Buy Now".

How long is my TFG Gift Card valid for?

Your TFG Gift Card is valid for 1 (one) year

What is the value of my TFG Gift Card?

Vouchers are predetermined based on tier value. 

Gold Tier: R2 500

Silver Tier: R2 000

Blue Tier: R1 000

What if my purchase is more than the Gift Card value?

Should your purchase be of higher value than the voucher, you will be required to pay in the difference of the cost.

What if my purchase is less than the Gift Card value?

Should the full value of the gift card not be used on a single purchase, a new gift card voucher will be issued with the remaining value.

Uber/Uber Eats

How do I use my voucher?

1. You will be required to download the Uber app to use this reward Uber voucher. All Uber rides need to be booked via the Uber app.

2. Open UBER > Payments > Promotions > Add Promo Code.

3. Only one individual Uber ride voucher may be used per ride.

How long is my Uber digital voucher valid for?

Your Uber voucher is valid for 6 months from date of issue.

What is the value of my Uber voucher?

Vouchers are predetermined based on tier value. 

Gold Tier: R4 000

Silver Tier: R2 000

Blue Tier: R2 000

What if my Uber ride/order is more than the voucher value?

Should the Uber ride/order be more than the value of the individual Uber ride voucher, you will be required to pay in the difference of the cost.

What if my Uber ride/order is less than the voucher value?

Should the full value of the individual Uber ride/order voucher not be used on a single Uber ride/order, the remaining balance will reflect in your wallet for a period of 6 months

Webtickets

How do I use my gift card?

1. Go to https://www.webtickets.co.za/v2/Redeem.aspx 

2. Register an account or login to your existing account.

3. Apply the gift card and the amount will reflect as a credit on your profile. 

4. Gift cards are only redeemable for event tickets and not vouchers.

How long is my Webtickets gift card valid for?

Your Webtickets Gift Card is valid for 1 (one) year

What is the value of my Webtickets reward gift card?

Vouchers are predetermined based on tier value. 

Gold Tier: R3 500

Silver Tier: R2 000

Blue Tier: R1 000

What if my purchase is more than the voucher value?

Should your purchase be of higher value than the voucher, you will be required to pay in the difference of the cost.

What if my purchase is less than the voucher value?

Should the full value not be used in a single purchase, the remaining balance will reflect in your wallet for a period of 6 months